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Frequently Asked Questions
Find quick answers to common questions about banking with us.
Account Management
You can reset your password by clicking 'Forgot Password' on the login page and following the instructions sent to your email.
Log into online banking, go to 'Profile Settings', and update your contact information. Changes are effective immediately.
Immediately contact our 24/7 customer service via email at support@solvencytrust.com or lock your card instantly through our mobile app.
Mobile Banking
Open the app, select 'Deposit Check', take photos of both sides of the check, and follow the prompts to complete the deposit.
Yes, we use bank-level encryption and multi-factor authentication to protect your information and transactions.
Yes, you can pay bills, transfer money, and manage your accounts through our full-featured mobile app.
Security
We use industry-standard encryption, secure servers, and strict privacy policies to protect your personal and financial information.
Two-factor authentication adds an extra layer of security by requiring both your password and a verification code sent to your email or mobile device.
We will never ask for personal information via email. Always log in directly through our website or app, not through email links.
Fees & Charges
Our basic checking account has no monthly maintenance fees when you maintain a minimum balance or set up direct deposit.
We reimburse up to $15 per month in ATM fees when you use our premium checking account.
Domestic wire transfers cost $15, and international wire transfers cost $45. Some premium accounts include free wire transfers.
Popular Help Topics
Quick access to our most requested information.
Account Opening
Learn how to open new accounts
Online Banking Setup
Get started with digital banking
Mobile App Guide
Master our mobile banking features
Security Best Practices
Keep your accounts safe
Fee Schedule
View all account fees and charges
Privacy Policy
Understand how we protect your data
Still Need Help?
Our customer support team is available 24/7 to help you with any questions or concerns.