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SolvencyTrust Bank

Help Center

Find answers to your questions and get the support you need. We're here to help 24/7.

Get Support

Choose the support option that works best for you.

Live Chat
Get instant help through our chat system
Average wait: < 2 minutes
Monday-Friday 8AM-8PM
Email Support
Send us a detailed message
support@solvencytrust.com
Response within 24 hours
Branch Visit
Visit one of our local branches
Find locations near you
Monday-Friday 9AM-5PM

Frequently Asked Questions

Find quick answers to common questions about banking with us.

Account Management

How do I reset my online banking password?

You can reset your password by clicking 'Forgot Password' on the login page and following the instructions sent to your email.

How do I update my contact information?

Log into online banking, go to 'Profile Settings', and update your contact information. Changes are effective immediately.

What should I do if my card is lost or stolen?

Immediately contact our 24/7 customer service via email at support@solvencytrust.com or lock your card instantly through our mobile app.

Mobile Banking

How do I deposit a check using the mobile app?

Open the app, select 'Deposit Check', take photos of both sides of the check, and follow the prompts to complete the deposit.

Is mobile banking secure?

Yes, we use bank-level encryption and multi-factor authentication to protect your information and transactions.

Can I pay bills through the mobile app?

Yes, you can pay bills, transfer money, and manage your accounts through our full-featured mobile app.

Security

How do you protect my personal information?

We use industry-standard encryption, secure servers, and strict privacy policies to protect your personal and financial information.

What is two-factor authentication?

Two-factor authentication adds an extra layer of security by requiring both your password and a verification code sent to your email or mobile device.

How can I recognize phishing emails?

We will never ask for personal information via email. Always log in directly through our website or app, not through email links.

Fees & Charges

What fees do you charge for checking accounts?

Our basic checking account has no monthly maintenance fees when you maintain a minimum balance or set up direct deposit.

Are there fees for using other banks' ATMs?

We reimburse up to $15 per month in ATM fees when you use our premium checking account.

How much does a wire transfer cost?

Domestic wire transfers cost $15, and international wire transfers cost $45. Some premium accounts include free wire transfers.

Popular Help Topics

Quick access to our most requested information.

Account Opening

Learn how to open new accounts

Online Banking Setup

Get started with digital banking

Mobile App Guide

Master our mobile banking features

Security Best Practices

Keep your accounts safe

Fee Schedule

View all account fees and charges

Privacy Policy

Understand how we protect your data

Still Need Help?

Our customer support team is available 24/7 to help you with any questions or concerns.